Sunshine Lottery – Privacy Policy
PCYC of Canberra, Tasmania and Queensland, and Insight
Canberra Police Community Youth Club Ltd and Insight Holdings Consolidated Pty Ltd (Insight) are committed to respecting and safeguarding your privacy. We are referred to here as “us,” “we” or “our.”
This policy concerns the charitable fundraising activities conducted by us together, for the PCYC associations and particularly the Sunshine Lottery conducted by Canberra PCYC to benefit Canberra PCYC, Tasmania PCYC and Queensland PCYC. Our contact information is provided at the bottom of this policy. For more information on Canberra PCYC or Insight, please see the contact details and the links to their policies at the bottom of this document.
This is a privacy policy for the Sunshine Lottery which is specific to personal information collected and used for the Sunshine Lottery including for the draws for prizes, marketing the lottery and the sale of entries.
Canberra PCYC Ltd (Canberra PCYC) is a charitable organisation dedicated to engaging, empowering and developing young people to live the healthy, active and fulfilled life they choose. Canberra PCYC operates services, publicises its activities, informs the community about its work, responds to your comments or questions, administers its giving and conducts fundraising to support its activities by seeking sponsorship, operating fundraising activities including telemarketing and lotteries, and researching supporter attitudes.
Reasons for collecting information
This policy applies to our activities in fundraising, telemarketing, events we organise and supporter management, and outlines how Canberra PCYC collects, uses and discloses personal information about our supporters and our contact records. This policy applies to Canberra PCYC and Insight as Australian Privacy Principle entities and to the contractors which we use for our telemarketing fundraising. Electronic marketing messages to you comply with the Spam Act 2003 (Cth) as a result of an exemption from that Act for communications for a charity.
How we collect information
We collect contact or personal information directly from you. This information may be collected from a number of sources including appeal letters and coupons, telephone enquiries and sales, donations, payments, event entry forms, merchandise sales, advertisement response forms, purchase of goods and services, mail services or otherwise, requests for information about our services, and via our websites for those purposes.
We may record our phone conversations, for which a notification is provided. In each of these sources, we believe it will be reasonably apparent that our purpose is to seek your support for charitable fundraising, for Canberra PCYC’s lotteries and its charitable purposes. You will be notified of our continued interest in contacting you and of your right to decline to receive further contact from us. Please see the contact information below to act on that wish.
The information we collect is limited to personal information which may include name, age, gender, contact details and payment information, and to preferences, experience or knowledge of relevant issues which may help improve your experience.
Insight is a contracted service provider to Canberra PCYC and is responsible for the conduct of the Sunshine Lottery. Our activities include conducting the game, banking your VIP support, customer service, operating the website and recruiting new supporters. For these purposes alone, your contact details may be provided to Insight. Please see our Sunshine Lottery contact information below.
A purpose for which we collect personal information may include marketing. We may send marketing material to you if you have consented to receiving this material, the material is related to a purpose for which you provided information (implied consent), or the material provides you with an opportunity to stop or opt out of receiving further communications. Canberra PCYC may contact you directly where it has acquired your contact details via information in the public domain such as phone book data or from data suppliers.
How we use information
We use mailing lists and collected information to update and maintain information and to contact new supporters. We use reliable mailing list companies, telemarketers, banking services and other suppliers who are also bound by the Privacy Act.
We do not collect information about health, politics, religion, ethnicity or other information known as sensitive information. If sensitive information is collected incidentally, it will be handled in accordance with the Australian Privacy Principles and not used for any discriminatory purpose.
We maintain the information we receive for accuracy and completeness. We do this during our contact with you and from external sources.
Where required, for example for accuracy or to act on your request to decline further contact, we may update the supplier of contact information for changes in the information you give us in accordance with this policy and that supplier’s privacy policy. We disclose information about you to third parties with your express or implied consent.
Information security
We take all reasonable measures to keep any information held about you secure and to keep this information accurate and up to date. Information collected is kept in secure locations including in electronic form on secured servers and, where required, is encrypted during transmission or in storage. Contracted suppliers are required to provide data security including firewalls, router settings and virus and interception protection.
Retention of information
We do not retain information about you which is no longer required or in use for fundraising. We dispose of records, files, letters and payment records in a secure manner and require suppliers to delete records from systems as soon as possible after completion of each task.
We must request and will retain information regarding all financial or potential supporters and those transactions for charity regulation, taxation and the conduct of lotteries according to state legislation and related purposes.
Advertising and marketing
We may use Google AdWords Remarketing and/or Facebook Remarketing to advertise across the internet, in particular on the Google Display Network and Facebook Network. These services display ads to you based on what parts of the website you have viewed by placing a cookie on your web browser.
This cookie does not identify you or give access to your computer or mobile device.
You may opt out of Google’s use of cookies by visiting Google’s Ads Settings at https://myadcenter.google.com/home
You may opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page at https://thenai.org/opt-out/
Overseas processing
We ensure that service providers which process personal information do so only according to an agreement which includes standards at least equivalent to those which would apply if that service provider were located in Australia. Such transfer and disclosure may occur only for new contact acquisition. Some service providers are located in the United Kingdom, the United States (for example, Google Analytics) and the Philippines.
You are entitled to know what information about you we hold and to correct that information. We will give you access to the information we hold about you. We may ask you to pay for document retrieval if that is necessary.
At any time, you may choose not to receive any further communication from us, or to alter the frequency and type of communication you receive. Please contact Lottery Customer Services on 1300 357 580 to arrange this or if you would like further information.
We may amend our privacy policy from time to time. We will notify you of any changes by posting the details of the changes in this policy on our website.
Feedback, queries or complaints
If you are dissatisfied about any aspect of our privacy policy in relation to your contact information, please contact us. We are happy to consider all feedback, provide answers and where necessary act on any reasonable or legal request. We may need to identify you for that purpose.
Sunshine Lottery contact information
Phone: 1300 357 580
Email: enquiries@sunshinelottery.com.au
PCYC organisations
Canberra PCYC
Canberra Police Community Youth Club Ltd
ABN 71 012 467 609
17 Grattan Court, Wanniassa ACT 2903
www.pcyc.net.au
admin@pcyc.net.au
(02) 6296 1292
Tasmania PCYC
The Tasmanian Association of Police & Community Youth Clubs Inc.
ABN 37 829 191 688
1 Self Point Road, Cornelian Bay TAS 7008
www.pcyctas.org
info@pcyctas.org
0427 281 403
Queensland PCYC
Queensland Police-Citizens Youth Welfare Association
ABN 58 009 666 193
40 Castlemaine Street, Milton QLD 4064
www.pcyc.org.au
admin@pcyc.org.au
(07) 3909 9555
Insight Holdings Consolidated Pty Ltd
ACN 111 803 475
241 Commonwealth Street, Surry Hills NSW 2010
1300 365 896
c.service@insightcfs.com.au
www.insightfundraising.com.au
