Lottery Terms & Conditions

The Sunshine Fundraising Lottery game is conducted by Canberra Police Community Youth Club Ltd. ABN 71 012 467 609 with Insight Holdings Consolidated Pty Ltd and supports participating PCYC organisations.

In these terms, Canberra PCYC and Insight are referred to as “we”, “us” or “our”, and contacts, purchasers, supporters or payers are referred to as “you” and “your”, as the context requires.

The participating organisations are:

• Canberra Police Community Youth Club Ltd.
• Queensland Police-Citizens Youth Welfare Association.
• Tasmanian Association of Police and Community Youth Clubs Inc.
• St Kilda Police and Citizen’s Youth Club.

All funds raised by these lotteries are directed to the participating PCYC organisations as beneficiaries of the Sunshine Lottery and are applied directly to supporting PCYC’s mission to provide activities for everyone to build safer, healthier communities through youth development.

Funds raised are distributed proportionally to participating PCYC organisations according to the residence of each paid entrant.

These conditions apply to each game, however games and conditions may be updated or amended from time to time, including changes to prizes, structure, administration and pricing.

Entry in the Sunshine Lottery is open to anyone aged 18 years or older and proof of age may be required.

You may purchase entries on more than one occasion and may be offered additional entries.

Entries may be purchased by eligible residents of the Australian Capital Territory, Tasmania, New South Wales, Queensland and Victoria by telephone or through authorised websites.

Confirmation of purchase and your entry numbers will be mailed or emailed to the contact details you provide.

Entries are sold in bundles and may be purchased online or via authorised vendors. Entry numbers are validated once cleared payment has been received.

Entries cannot be resold or assigned.

Employees, management and sales agents of the fundraising service provider and PCYC fundraising managers may not enter these fundraising games.

Entries that are not completed in accordance with these conditions may be invalid or result in an unclaimed prize.

We take care to sell entries to adults who understand the purchase and can provide payment. Where a young person, vulnerable person or someone inclined to irresponsible gaming makes a purchase, the entry purchase may be refunded where the person has not yet participated in a draw.

Refunds after a draw will not generally be available except in exceptional circumstances.

Payment for entries may be made via credit or debit card, paperless direct debit, BPAY, cheque or an approved digital wallet.

All payments must be received before the closing date for an entry to participate in the draw.

Card payments and BPAY may appear on your account as PCYC Raffle, Sunshine PCYC Lottery, Sunshine Raffle or Sunshine VIP. Direct debit payments may appear as D-Debit.

Where you have previously paid by debit card, credit card or paperless direct debit, we may offer to process a subsequent purchase using the registered payment reference from your earlier transaction.

We do not hold your credit card number and you may decline to use the previously registered payment method.

Payments scheduled on a weekend or public holiday may be submitted the day before or on the next business day.

Declined payments may be retried within five days without further notice.

To ensure your entry is completed, an alternate payment method may be used where you have previously supplied one.

Where less than $20 or a non-bundle amount is received for a single Lottery, entries will be allocated at the next or lowest available bundle rate plus one entry for each additional $1 received.

Where funds are received as a donation, a receipt will be issued. Each participating PCYC organisation holds ATO tax-deductible gift status.

Sunshine VIP supporters help PCYC support young people and communities and may also participate in bonus draws available exclusively to VIP supporters.

You may join Sunshine VIP during a telephone call, through the website or by calling the Lottery Hotline on 1300 357 580.

Sunshine VIP members pay for and are entered into all Sunshine Lottery draws as well as eligible exclusive Sunshine VIP draws.

By becoming a Sunshine VIP supporter, you agree to make an initial payment and to pay your chosen support amount each month or on another recurring basis towards consecutive Sunshine Lottery raffles.

You authorise recurring payments from your nominated payment card or bank account.

You may cancel or amend your Sunshine VIP support level at any time prior to the next payment.

Entry numbers are allocated according to the highest applicable bundle based on the total payments received from you before each Sunshine Lottery close date.

Draws are conducted at the published address using random electronic draw systems.

If a draw is to be broadcast on social media or elsewhere, this will be notified on the Lottery websites.

Draws occur at the published date and time unless a change is notified on the websites.

The major prize will be drawn first, followed by other prizes in descending order of prize value.

A winner and all of their entries remain eligible to win again in each further prize draw for which they are eligible.

Holiday Travel

AU$100,000 Travel and Holiday Package.

The winner has three years to book and enjoy travel across three major holidays to destinations of their choice.

The prize may be used for flights, cruises, accommodation and related travel bookings.

Prize value: AU$100,000.

Booking and Travel Period

Travel is subject to availability at all times and must be redeemed and taken within three years of prize notification.

All bookings must be made at least 90 days before the requested departure date.

All travel bookings must be arranged exclusively through Free-2-Travel Holidays Pty Ltd or its agents.

Block-Out Periods

The prize is subject to block-out periods including Australian school holidays, public holidays and special event periods.

Known block-out dates include, but are not limited to:

• 2026: 26 September – 11 October; 21 – 31 December.
• 2027: 1 January – 8 February; 25 – 30 March; 11 – 26 April; 14 June; 5 – 18 July; 27 September – 10 October; 20 – 31 December.
• 2028: 1 January – 7 February; 10 – 25 April; 12 June; 10 – 21 July; 2 – 13 October; 19 – 31 December.

Spending Money

The prize may include up to AU$20,000 in spending money.

The winner may request all or part of the available spending money at any time.

Destinations and Experiences

Some destinations and experiences, including sports and entertainment tickets, are subject to scheduling, availability and applicable third-party contractual restrictions at the time of booking.

Winner Responsibilities

The winner is responsible for:

• Transport to and from their nominated departure airport.
• Holding or obtaining valid passports and visas.
• Travel insurance for the full period of travel.
• Amendment fees arising after a booking has been confirmed and ticketed.
• Additional taxes, resort fees or surcharges not expressly included in the prize description.
• Any other costs not expressly included in the prize.

Prize Value and Substitutions

Prize values are expressed in Australian dollars. The prize is not a GST taxable supply, although most booked travel will include a GST component and local taxes may apply.

Any example holidays advertised represent recommended retail value and do not necessarily represent the price redeemable at the time of booking.

Supplier and venue names used in promotional materials are indicative.

Sunshine Lottery and Free-2-Travel Holidays Pty Ltd reserve the right to substitute an equivalent alternative prize of comparable standard and value where a booking cannot be confirmed, in consultation with the winner.

Promotional images are for illustrative purposes only.

Winners are notified by telephone on the day of the draw and by Registered Mail within seven days after the draw.

Winning entry numbers and the winner’s suburb are published on the Sunshine Lottery websites on the day after the draw.

Winners may be asked for consent to participate in promotion of the raffle, including photographs, video or comments about the prize and PCYC’s work.

Unclaimed prizes will be retained for at least 21 days from the draw while reasonable attempts are made to notify or locate the winner.

If the prize remains unclaimed, a redraw date within a further 21 days will be notified on the Lottery website.

If the original winner is not located or does not claim the prize, a new winner will be drawn from the original pool of supporters on the notified redraw date.

Entry in the draw cannot be cancelled after the draw.

Where the original winner is known to be located in Victoria, applicable Victorian requirements will be followed.

Potential supporters may be asked to receive Sunshine Lottery information and promotional materials and may decline further communication or request to unsubscribe.

The participating PCYC organisations are charities and their Sunshine PCYC Lottery communications may be exempt from certain Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth) restrictions.

With consent, a prize winner may grant permission to Canberra PCYC, Insight Holdings Consolidated Pty Ltd and participating PCYC organisations to use the winner’s name, likeness, voice, statements, photographs, video and city or state of residence for publicity, promotion and reporting of the Sunshine PCYC Lottery and related charitable activities.

Consent may later be withdrawn in writing, although materials already released or published will not necessarily be recalled.

Website purchases made from outside Australia are subject to Australian law and these rules.

If an entrant purchases from overseas or is not an Australian resident, all prizes must be collected or used from within Australia.

Prizes are not shipped overseas.

Failed or declined payments will result in cancelled entries.

The Sunshine PCYC Lottery is governed solely by Australian law and entrants submit to the exclusive authority of Australian courts.

Overseas purchasers are also bound by the Australian Privacy Act 1988 and applicable gaming rules.

Invalid or incomplete payments may be refunded or treated as donations.

During the Sunshine PCYC Lottery, promotions and incentives may be offered including additional free entries, limited-time purchase incentives, double entries or bonus entry offers.

Relevant promotions will be identified on the applicable Sunshine Lottery websites and will be available to eligible purchasers during the stated promotional period.

Details of additional promotions or games will be posted as an addendum to these conditions with a link to the applicable terms of entry.

We may not directly notify you of bonus entries where the entitlement automatically arises from your existing Lottery entry or purchase.

Entry payments in current games may be cancelled and refunded in full before the draw close date.

Refund requests made after the draw closes will not generally be accepted except in exceptional circumstances.

Payments which cannot, after reasonable enquiry, be matched to valid entries and a purchaser may be treated as donations.

If you would like to provide feedback or tell us how we can improve, please contact us.

To make a complaint, call the Lottery Helpdesk or email us. We aim to acknowledge your complaint and provide a response within three days.

The organisers may change or cancel current or future draws, including recommencing a draw under new conditions, where an external event materially impacts or hinders sales processes, revenue objectives or another part of the conduct of the Lottery.

Such circumstances may include vandalism, power failures, tempests, pandemic, natural disasters, acts of God, civil unrest, nuclear war, invasion or strike.

Any change under this provision will be published on the Sunshine Lottery website.

Nothing in this section limits or alters consumer guarantees or other rights available under the Australian Consumer Law.

Please participate responsibly in our fundraising games.

We work to prevent unfair sales techniques and promote responsible participation.

Further guidance is available in the Responsible Gambling Policy .

Personal information is collected through sales websites, in person and over the telephone so we can contact you regarding raffle participation, administer entries and conduct prize draws.

Insight Holdings Consolidated Pty Ltd is the APP entity responsible for the relevant data.

For more information, please refer to the Sunshine Lottery Privacy Policy.

If you do not wish to be contacted regarding the Raffle, would like to access or correct personal information, or have privacy concerns, contact:

• Phone: 1300 357 580
• Email: privacy@insightcfs.com.au

Artificial Intelligence

Artificial intelligence tools may be used to help provide services more efficiently and accurately, including customer support, fraud detection, data checking and service improvements.

AI may analyse personal information to assist with enquiries or improve systems.

AI systems operate under human supervision. Personal information is not used to train public or shared AI models and third-party AI providers are not permitted to use personal information to improve their general systems.

Information is processed only for service, compliance and operational purposes and appropriate privacy and security safeguards are applied.

Service Providers and Data Storage

Raffle providers, banks, mail houses and other suppliers may receive personal information where required to provide services.

If sufficient contact information is not provided, we may be unable to include you in a draw or provide our services.

Information is stored securely and may in some circumstances be stored or processed overseas.

Participating PCYC Organisations

Canberra Police Community Youth Club Ltd.
ABN 71 012 467 609
17 Grattan Court, Wanniassa ACT 2903
(02) 6296 1292

Queensland Police-Citizens Youth Welfare Association
ABN 58 009 666 193
40 Castlemaine Street, Milton QLD 4064
07 3909 9555

Tasmanian Association of Police & Community Youth Clubs Inc.
ABN 37 829 191 688
1 Self Point Road, Cornelian Bay TAS 7008
0427 281 403

St Kilda Police and Citizen’s Youth Club
ABN 68 206 026 983
179 Inkerman Street, St Kilda VIC 3182
+61 3 9534 7584